Terms of service

Carrier brings WhatsApp, social media, email, web chat, Telegram and call conversations together in a single panel, with bots, campaigns, tickets and reports. Each plan includes the limits and features shown when you subscribe; we may improve or change features without taking away the essentials of your plan.

Whoever signs up becomes the Admin of the account and is responsible for how the users they invite use it. Keep your passwords safe and let us know if someone gets in without permission. To subscribe you must be of legal age and authorized to do so on behalf of your company.

Prices are in US dollars (USD) and are final: no tax is added to them. If you pay in Colombian pesos (COP), the amount is calculated with the official exchange rate (TRM) of the day the charge is created, rounded to the nearest thousand; Binance Pay charges in USDT, one to one with the dollar. The yearly plan has the discount shown when you subscribe.

If we change the price of a plan, existing subscribers keep their price in dollars as long as they stay on that plan.

Payments go through third-party gateways (card, PayPal, PSE, wallets or crypto, depending on the method you choose) and are also governed by their terms. Carrier never sees or stores your card or account details: you give them directly to the gateway.

The receipt for each payment is the one issued by the gateway. Carrier also keeps the history in your account (Settings → Plan & billing) and emails you about each payment, but does not issue electronic invoices.

Depending on the gateway you choose, the subscription renews automatically (the gateway charges the same payment method every period) or we email you a payment link before each due date. For manual payments we send you the instructions and confirm each payment by hand. We show you which applies when you pay, and you can always see it in Settings → Plan & billing.

If a payment isn't completed on time, we email you and you get a few grace days to pay. If the payment is still pending when the grace period ends, the account is suspended automatically: your data is kept, but nobody can use the panel until it's paid. Once the payment is confirmed, the account works again on its own.

You can cancel at any time from Settings → Plan & billing. The cancellation takes effect at the end of the period you already paid for: until then you keep your access. After that, unless you subscribe again, the account is suspended.

Don't use Carrier to send spam or mass messages to people who didn't agree to them, for illegal activities, to pass yourself off as someone else or to attack the security of the service. You must also follow the policies of each channel you connect (WhatsApp, Meta, TikTok, Telegram and the rest). We may suspend an account that breaks these rules.

The conversations, contacts and files you handle in Carrier belong to your company. We process them only to provide the service, as explained in the Privacy policy.

We work to keep Carrier available and secure, but the service may be interrupted by maintenance or by failures of providers or channels. To the extent permitted by law, Carrier's liability is limited to what you paid in the last three months.

We may update these terms. If a change affects you, we'll email you in advance; continuing to use Carrier after the date of the change means you accept it.

These terms are governed by the laws of Colombia. If you have questions, write to us at [email protected].