Omnichannel customer service platform
Every conversation with your customers, in one place
WhatsApp, Telegram, your website chat and email land in one shared inbox. Your team replies on time, your bot answers around the clock, and you see how every conversation is going.
- Nothing to install
- In English and Spanish
- Works on your phone too
- ML
Maria Lopez
10:42Can I pay on delivery?
2 - JP
John Perez
10:31Thanks, it arrived!
- AT
Anna Torres
10:05I want to change my order
- WV
Web visitor
09:58Hi, what plans do you have?
1
Maria Lopez
WhatsApp · open
Hi, do you ship to Medellín?
Bot
Hi Maria! Yes, we ship nationwide. Medellín takes 2 business days.
Great. Can I pay on delivery?
Internal note: returning customer, offer free shipping.
Laura · Agent
Of course! And since you're a returning customer, shipping is on us.
Channels
Serve customers where they already are
Connect your number with a QR code, just like WhatsApp Web.
Telegram
Your Telegram bot, handled by your team.
Web chat
A branded chat, installed with one line of code.
Incoming emails turn into tickets.
Calls
Make and take calls from the browser, with Twilio.
Product
The whole service cycle, in one platform
From the first message to the satisfaction survey, without jumping between tools.
Real-time shared inbox
Manual or automatic assignment to the least busy agent, labels, internal notes, quick replies and scheduled messages.
AI bots
Connect your bot, for example an n8n flow. Carrier sends it the history and your knowledge base, with semantic search.
WhatsApp campaigns
Import recipients from Excel or your contacts, schedule the send and track every result.
Tickets and customer portal
Turn conversations and emails into tickets with priority, SLA and a portal where customers follow their case.
Calls in the browser
Inbound and outbound calls with Twilio, recorded and logged in the conversation.
Reports that help you decide
First response, resolution, SLA compliance, CSAT surveys and each agent's performance.
Teams and roles
Admins, supervisors and agents, with views limited to their own conversations when needed.
Your brand
Your logo in the dashboard, web chat, portal and emails. On Enterprise, no “Powered by Carrier”.
How it works
Get started in an afternoon
Connect your channels
Scan the WhatsApp QR, paste your Telegram bot token or install the chat on your website.
Organize and automate
Invite your team, set business hours and auto-replies, and connect your bot.
Measure and improve
Track response times and customer satisfaction in the reports.
AI bots
Your bot answers instantly; your team steps in when needed
Every message reaches your bot with the history and your knowledge base articles. When an agent replies, the bot pauses on its own.
- Knowledge base with text or semantic search
- Automatic pause when a person steps in
- Replies with text or buttons
How long does shipping to Cali take?
Bot
Shipping to Cali takes 2 to 3 business days. Want me to help with your order?
Knowledge base: Shipping and delivery
Bot paused: Laura took the conversation
Campaigns
Reach your customers on WhatsApp, at scale
Build the list from Excel or your contacts, validate the numbers and schedule the send. Carrier paces the messages to protect your number.
- Import from Excel or your contacts
- Check which numbers have WhatsApp
- Schedule the send and track every recipient
End-of-month promo
Scheduled · Friday 9:00
- +57 300 •••• 128Sent
- +57 311 •••• 504Sent
- +52 55 •••• 3321Queued
- +57 320 •••• 877No WhatsApp
Tickets
Every case, with an owner and a deadline
Create tickets from a conversation or an email, assign them, add watchers and share a portal where the customer follows their case.
- Priorities, statuses and SLA
- Emails that become tickets
- Customer portal, no account needed
TCK-1024
Change of delivery address
- Priority
- High
- SLA
- Due in 3 h
Your data, well kept
Separated by company
Each company has its own space, and every request checks the data belongs to your account.
Encrypted credentials
Your channels' passwords and tokens are stored encrypted.
Audit log
Important changes are recorded: who, what and when.
Plans
A plan for every stage
Start with the essentials and grow when you need to.
Starter
79USD/month
- 3 users
- 1 WhatsApp number
- 2 more channels (web or Telegram)
- No mass sends
- Bot and semantic search — not included
- Campaigns and bulk send — not included
- Calls (Twilio) — not included
- Ticket portal and SLA — not included
- Full reports — not included
- Audit log — not included
- No “Powered by Carrier” — not included
Pro
199USD/month
- 10 users
- 3 WhatsApp numbers
- Unlimited web chat and Telegram
- 1,000 mass sends per month
- Bot and semantic search — included
- Campaigns and bulk send — included
- Calls (Twilio) — included
- Ticket portal and SLA — included
- Full reports — included
- Audit log — not included
- No “Powered by Carrier” — not included
Enterprise
Contact us
- 25 users
- 10 WhatsApp numbers
- Unlimited web chat and Telegram
- 10,000 mass sends per month
- Bot and semantic search — included
- Campaigns and bulk send — included
- Calls (Twilio) — included
- Ticket portal and SLA — included
- Full reports — included
- Audit log — included
- No “Powered by Carrier” — included
Prices in USD per month. You can add users or WhatsApp numbers without changing plans.
Help
Frequently asked questions
How do I connect WhatsApp?+
You scan a QR code from your phone, just like WhatsApp Web. Your number keeps working on your phone.
Can I use my own bot or AI?+
Yes. Carrier sends every message to your bot (for example, an n8n flow) with the history and your knowledge base, and posts its reply. When an agent replies, the bot pauses.
Is my data separated from other companies?+
Yes. Each company has its own space and every request checks the data belongs to your account. Your channels' credentials are stored encrypted.
What happens if I reach my plan's limit?+
Nothing gets cut off: messages keep coming in and your team keeps replying. You just can't add more users, channels or sends until you upgrade.
Can I change plans or add users?+
Yes, anytime. You can also add users or WhatsApp numbers without changing plans. Write to us and we'll adjust it.
Do I need to install anything?+
No. Carrier runs in the browser, on your phone too. For the web chat, you paste one line of code on your site.
Which languages does Carrier support?+
English and Spanish.
Contact
Let's talk about your team
Tell us how you serve your customers today and we'll show you how it would look in Carrier.
Get your customer service in order, starting today
One inbox, all your channels and a team that replies on time.